Privacy Policy

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This Privacy Policy explains which personal data we collect when you visit xativia.com or place an order, why we collect it and how we keep it safe. It applies to all customers and visitors of our website.

1. Who we are

xativia.com is operated by [legal name], registered at [address], VAT number [VAT]. We are the controller of your personal data under the General Data Protection Regulation (GDPR).

For any privacy question you can reach us at info@xativia.com.

2. Data we collect

We collect the data you give us when you place an order or contact us: name, email address, shipping and billing address, phone number and order details. We also collect basic technical data such as IP address, browser type and pages visited.

3. How we use your data

We use your data to process and deliver your order, send order and shipping updates, answer your questions and meet our legal and tax obligations.

If you subscribe to our newsletter, we use your email address to send offers. You can unsubscribe at any time with one click.

4. Cookies

We use necessary cookies to keep the website and cart working, and optional analytics and marketing cookies only with your consent. You can change your cookie settings at any time in the cookie banner.

5. Sharing with third parties (payment, shipping)

We share only the data needed with trusted partners: payment providers (Bridge Pay, Nomupay, QuadraPay) to process your payment, and carriers (GLS, Seur / DPD) to deliver your parcel.

We never sell your personal data to third parties.

6. Data retention

We keep order data for as long as required by tax and accounting law, usually [x] years. Newsletter data is kept until you unsubscribe, after which it is deleted.

7. Your rights (GDPR)

You have the right to access, correct or delete your personal data, to restrict or object to its processing and to receive a copy of your data in a portable format.

You also have the right to lodge a complaint with your local data protection authority.

8. Data security

Our website uses an encrypted connection (SSL). Access to personal data is limited to staff and partners who need it, and we never store full card or bank details.

9. Contact

If you have questions about this policy or want to use your rights, email us at info@xativia.com or use the contact form.

We reply within [x] working days.